Knowing how to handle student complaints is an essential skill for department chairs. In an interview with Academic Leader, Patricia Markunas, chair of the psychology department at Salem State University, offered advice on minimizing the number of complaints and managing those that do make it to the department chair.
Ongoing problems within a department can have profound consequences, including difficulty in recruiting and retaining faculty and students, loss of funding, and even program termination. While the health of a department cannot be the responsibility of a single person, the department chair plays a pivotal role in getting departments out of trouble and maintaining a healthy, positive direction.
All too often new administrators are left to fend for themselves when it comes to discovering and developing the skills they need to succeed in their new position. This report will help new administrators navigate the potential minefields and find their voice when it comes to leading effectively.
Becoming a department chair does not always follow a smooth or particularly well-thought-out process. Most faculty, who have no academic leadership training, need real support to make this career transition a successful one. […]