We all have students every course that send us e-mails. Some provide us with information. Some provide us with “excuses”. Some question our instructions. Some question our syllabus and/or course requirements. Some have complaints. Some want “special” treatment. Some feel others have received “special” treatment. In most cases, they want “satisfaction.” And, if you don’t provide this satisfaction, they will go higher to achieve this satisfaction. They will go to your program coordinator the department chair, or dean, or vice president, or even the president.