Conflicts with Students

Sometimes we get into it with students. Most often it involves grades, exams, and excuses. And most often, at least from our perspective, the students don’t have a case. The grade is fair, the exam contains predictable content, and the offered excuse is lame. We dismiss the complaint and deny that a problem exists. And most of the time we are right, at least from our perspective. But how do these conflicts look from the student side?